How To Watch


Seattle Symphony Live offers high-definition streaming video of Seattle Symphony concerts through your internet browser. In addition to watching on your computer, tablet, or smart phone, it is possible to watch on your smart TV or television. Need some assistance setting up your Seattle Symphony Live account or redeeming your voucher code? Check out our step-by-step instructions and walkthrough videos below.


Setting Up Your Account

Setting up your account for the first time?



Redeeming a voucher code?



How to Watch on your TV

How to Watch on Your Smart TV From a Windows Computer

  • In your computer’s web browser, go to live.seattlesymphony.org and select the concert you would like to broadcast.
  • Click on the Windows icon at the bottom left of the screen.
  • Type the word “project.”
  • Select “project to a second screen.”
  • Select “Duplicate” then “Connect to a wireless display.”
  • Make sure your smart TV is on. Once it displays in the available devices list, click on it to pair.
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How to Watch on Your Smart TV From an Apple Computer

  • Go to live.seattlesymphony.org and select the concert you would like to broadcast.
  • Click the “AirPlay” icon in the menu bar at the top of the screen and then select the device you would like to cast to (make sure the device is on, otherwise it will not show).
  • If an AirPlay passcode appears on your TV screen, enter the passcode on your Mac.
  • Make sure your smart TV is on; once it displays in the available devices list, click on it to pair.
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How to Cast the Concert to Your Smart TV From a Google Chrome Browser

  • Go to live.seattlesymphony.org in Google Chrome and find the live stream or video you want to watch.
  • Click on the Google Chrome menu in the upper right-hand corner (3 vertical dots) and select “Cast.” 
  • Make sure your smart TV is on. Once it displays in the available devices list, click on it to pair.


How to Watch on Your TV
Attach an HDMI cable to your computer and connect it to your television.

 

Troubleshooting

I can’t log in.
Make sure you are using the same email and password you set up during registration and payment. This will be the email address where you received the registration and/or payment confirmation. If you are sure you are using the correct email, try resetting your password.

How do I reset my password?

  • Click on the content you want to watch.
  • On the Login screen, click Forgot password?.
  • Enter your email and click RESET. Make sure you enter the correct email.
  • A new window will pop up. Leave it open.
  • Check your email. You will receive a temporary password. If you don’t see it in your Inbox, make sure to check your Spam folder.
  • Enter the temporary password in the first field of the window that popped up previously.
  • Enter your new password in the second and third field.
  • Click SET.


I don’t see the video player for the live stream. 
The video player is not visible until the live stream begins. Try refreshing the browser page or navigating away from the video and returning to the page. The concert will start within five minutes of the scheduled start time. If you are seeing an image with a buy button on it, you’ll need to log in before you can watch the live stream. Choose Sign In or Start Watching from the menu in the top-right of the screen.

The streaming quality is poor.
Seattle Symphony Live’s video player automatically adapts to the available bandwidth of your internet connection. You can also set this manually when you watch a concert. Select the gear icon on the lower right corner of the video player and choose your setting. If the issue persists, try the following:

  • Refresh your browser page.
  • Disconnect other devices connected to your network and disable all background applications currently running on your device to increase your connection speed.
  • Clear your browser’s cache and cookies.
  • Try using a different browser (Chrome, Safari, Edge etc).  
  • Try using a different device. 
  • Make sure you are not using a VPN.
  • Restart your router.
  • Restart your device.
  • Try using a different network like another WiFi connection, 4G or a Hotspot.
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