Patron Services


Restrooms and water fountains are available on each level of the Samuel & Althea Stroum Grand Lobby, in the outer corridors on the east and west sides, and off the Bill & Melinda Gates Lobby outside the Illsley Ball Nordstrom Recital Hall.

Cameras, audio and visual recorders

The use of cameras or audio recording equipment is strictly prohibited.

Cell phones, beepers & watch alarms

No one wants to be that person. Please take the time to turn off your cellular phones, beepers and watch alarms prior to the performance.

Coat check

During events, a complimentary coat check is available in The Boeing Company Gallery along Third Avenue, next to the Ticket Office. We are not responsible for lost, stolen or damaged items left at coat check.

Cough drops

Fighting a cold? Natural herb cough drops are available from ushers.

Emergency phone number & messages

Please leave the appropriate phone number below and your exact seat location (aisle, section, row and seat number) with your care provider so we may easily locate you in the event of an emergency: S. Mark Taper Foundation Auditorium 206.215.4825; Illsley Ball Nordstrom Recital Hall 206.215.4776.

Late seating

For the comfort and listening pleasure of the audience in the Hall, late-arriving patrons will not be seated while music is being performed. Latecomers will be seated at appropriate pauses in the performance. Until that time, they are invited to listen to and watch performances in the S. Mark Taper Foundation Auditorium on a monitor located in the Samuel & Althea Stroum Grand Lobby.

Lost and found

Patrons should check with the Head Usher immediately following the performance, or call Benaroya Hall Security at 206.215.4715. We are not responsible for lost, stolen or damaged items.


Benaroya Hall has professional security personnel onsite 24 hours a day, seven days a week. The Hall has a sophisticated fire/life-safety monitoring and alarm system, and Seattle Fire Department personnel can be at the building within three minutes of being summoned.

For both safety and to ensure the comfort of our patrons, large bags, knapsacks and similar items are not allowed in the Illsley Ball Nordstrom Recital Hall or the S. Mark Taper Foundation Auditorium. These items may be checked at our complimentary coat check facility, located in The Boeing Company Gallery.

If you have questions or concerns, please contact our Security Office at 206.215.4715.

Services for Patrons with Disabilities

Benaroya Hall is barrier-free and meets or exceeds all criteria established by the Americans with Disabilities Act (ADA). Requests for accommodations should be made when purchasing tickets. For detailed information on accessibility features and services, please refer to our accessibility section.

Smoking policy

Benaroya Hall is a smoke-free building. Smoking is not permitted within 25 feet of any building entrance.


Children 5 years of age or older are welcome at all performances. Children of all ages are welcome at Seattle Symphony family concerts.

Ticket Office

The Benaroya Hall Ticket Office is located on the street level at the corner of Third Avenue and Union Street, at the north end of The Boeing Company Gallery. Visit the Ticket Office for more information.

Phone: 206.215.4747 or 1.866.933.4747 (toll-free outside local area)

To buy your ticket

Tickets to Seattle Symphony performances and many Benaroya Hall events may be purchased with most major credit cards, cash or local personal checks.

Park free while buying your ticket

Free parking is available to ticket buyers in the Benaroya Hall parking garage for up to 30 minutes. Parking tickets must be validated at the Benaroya Hall Ticket Office.

Let the Ticket Concierge handle it

During performances you may also visit the Ticket Concierge station in the Samuel & Althea Stroum Grand Lobby. The Ticket Concierge can assist with ticket sales, exchanges and other transactions. This service is open pre-show and throughout intermission for most Seattle Symphony performances and select Benaroya Hall performances.

Regular hours

Monday–Friday: 10am–6pm
Saturday: 1–6pm

Hours for performances

Seattle Symphony performance days

2 hours prior to the performance and remains open through intermission.

Tiny Tots performances


Family Concert performances


Performance days for shows outside of the Seattle Symphony season

60 to 90 minutes before the performance begins. Call for accurate information regarding specific performances. The Ticket Office does not remain open during intermission.