Position Overview:

Provide excellent customer service and function as front line contact person for patrons and guests of the Seattle Symphony and other Benaroya Hall events.


  • Enjoy working with public
  • Excellent communication skills, including the ability to maintain composure under stress
  • Ability to provide excellent customer service
  • Ability to solve problems quickly and courteously
  • Willingness to work flexible hours, both weekdays and weekends and be available a minimum of 2 dates per week.
  • Professional appearance and demeanor
  • Dress code requirement; tie and vest provided by Benaroya Hall, remainder of uniform provided by usher
  • Ability to work within a team environment

Essential Job Functions:

  • Greet patrons, hand out event materials and direct accurately to seat location
  • Responsive to patron needs; remain proactive, visible and approachable
  • Assist patrons with ADA/special needs
  • Anticipate and problem-solve seating situations; and escort patrons to seats during late seating
  • Assist at any of the assigned positions including Coat-check and Sound-lock
  • Operate 2-way radio and wear headset when in use
  • Assist with event set-up/tear-down needs such as tables, chairs and recycling event materials
  • Responsive to emergencies including assistance in the evacuation of patrons from the venue
  • At scheduled start time, be ready and in uniform


Please submit a cover letter and resume to

The Seattle Symphony values diversity and inclusiveness in the workplace. Individuals who bring diverse backgrounds and perspectives are encouraged to apply. It is our policy to provide equal employment opportunity (EOE) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Seattle Symphony will provide reasonable accommodations for qualified individuals with disabilities.